Privacy Policy

1. Information we collect

• Account information: name, email address, authentication identifiers, workspace, and membership role.
• Business content: customer details, addresses, job notes, estimates, pricing, terms, approvals, and files you choose to upload.
• Images you upload: your business logo and any images you attach to a job. A logo is shown on the estimates you send, so anyone you send an estimate to can see it.
• Notification tokens: if you turn on notifications, an identifier for that device so we can tell you when a customer answers a quote. It is removed when you sign out or turn notifications off.
• Voice and AI input: audio you submit for transcription and text you submit to create, check, translate, or revise an estimate.
• Usage and technical data: request times, feature usage, token and audio totals, device or browser data, IP-derived security signals, errors, and audit events.
• Support and feedback: messages, feature requests, and communications you send to us.

2. How we use information

We use information to provide and secure the service; authenticate users; create and share estimates; process voice and AI requests; send notifications about quotes you have sent, and occasional service announcements; enforce usage limits; troubleshoot errors; prevent fraud and abuse; respond to support; understand product performance; and comply with legal obligations. We also use feature requests to decide what to improve. We do not sell personal information, and we do not use your information for advertising or tracking across other apps.

3. Voice and AI processing

When you use AI features, the relevant audio, text, and estimate context is transmitted to service providers that process the request for QuoteClaro. Raw microphone audio is processed for transcription and is not intentionally stored by QuoteClaro after the request completes. We retain usage records such as feature type, duration, tokens, latency, cost, and success or failure status, but those usage records do not contain the raw audio, transcript, or prompt.

4. When we share information

We share information only as needed with:

• authentication, hosting, database, storage, monitoring, analytics, email, payment, and AI processing providers;
• people you authorize, including workspace members and customers who receive an estimate link;
• professional advisers, authorities, or other parties when required by law or needed to protect rights and safety;
• a successor in a merger, financing, acquisition, or sale, subject to appropriate safeguards.

Current core providers include Clerk for authentication, OpenAI for AI processing, OVHcloud infrastructure in the United States for hosted storage, uploaded images, and encrypted backups, Expo for delivering notifications to your device, and Google Analytics for aggregate traffic on our public marketing and legal pages only. Provider roles may change as the service evolves.

5. Retention

We retain account and business content while your account is active and as reasonably needed to provide the service, maintain audit and security records, resolve disputes, enforce agreements, and meet legal obligations. Backup copies expire on a rotating schedule. Retention may vary by data type and applicable law.

6. Security

We use administrative, technical, and organizational safeguards, including encrypted connections, access controls, tenant separation, restricted production services, audit records, and encrypted backups. No system is perfectly secure, so you should also protect account credentials and carefully control customer share links.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain uses of personal information. You may also withdraw consent where processing relies on consent. Notifications can be turned off at any time in your device settings, and a logo can be removed in Settings. Microphone, speech recognition, and photo access are each requested only when you use the feature that needs them, and refusing any of them leaves the rest of the app working. Contact us to make a request. We may need to verify your identity and retain information where law permits or requires it.

8. Children and international use

QuoteClaro is a business service and is not directed to children under 13. Information may be processed in the United States or other countries where our providers operate, which may have different data protection laws than your location.

9. Changes and contact

We may update this policy as the product or law changes and will post the updated effective date. For privacy questions or requests, email info@quoteclaro.com.